SHIPPING POLICY
Thank you for visiting and shopping at Valent Skin. Following are the terms and conditions that constitute our Shipping Policy.
Currently, we only provide shipping to Malaysia, Singapore, Thailand, Brunei and Indonesia.
DOMESTIC & INTERNATIONAL SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
COUNTRY | COURIER | SHIPPING FEE | ESTIMATED DELIVERY TIME |
| Malaysia (West) | Ninja Van | RM 8.00 | 1-3 days |
| Malaysia (East) | Pos Laju | RM 15.00 | 1-3 days |
| Singapore | Janio / | RM 55.00 | 3-6 days |
| Indonesia | Janio | RM 63.00 | 3-6 days |
| Brunei | DHL | RM 78.00 | 2-6 days |
| Thailand | DHL | RM78.00 | 2-6 days |
Same day shipping
To enjoy same day shipping, place your order before 10.00 am the same day.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damage
Valent Skin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
